If the merchant doesn't respond to a request for information, the bank chooses not to send one, or the information provided doesn't resolve the issue, the dispute will proceed to a chargeback. This step is optional, and many banks skip it and proceed directly to a chargeback. If the cardholder doesn't recognize a charge or doesn't agree with the billed amount, the bank may pass on a request for more information to the merchant. The purchase amount is debited from the cardholder’s account and credited to the merchant. The original transaction is the first time the charge is “presented” to the bank. Let's go over the stages in the Mastercard chargeback process one at a time: First Presentment Things are a little different under Mastercard’s rules, and merchants should be aware of the key differences in Mastercard's chargeback process. Many online chargeback guides use Visa’s process and terminology as the default. These guides are good to have as a reference in case you need a definitive answer to a specific question, but they're a terrible way to try to learn the ins and outs of how chargebacks work with a given network. The updated guidelines they publish periodically aren’t exactly light bedtime reading, with Mastercard's latest chargeback guide totaling 688 pages of dense information. The card networks update their rules regularly in order to account for the changing landscape of e-commerce and new forms of payment card fraud. There’s nothing worse than getting stuck with an avoidable chargeback, so familiarizing yourself with card network rules is an important part of your overall chargeback management strategy. Ignoring the differences between card networks can cause you to miss response deadlines, misinterpret reason codes, and submit the wrong kind of evidence in representment. Let's take a look at Mastercard chargebacks and what merchants need to know to manage them effectively. Without an understanding of those differences, merchants who are familiar with Visa chargebacks sometimes become overconfident and end up making simple mistakes that hurt their chances of getting a chargeback reversed. Unfortunately, there are still major differences between the two networks. When Visa makes major changes to its process, Mastercard often announces similar changes soon after. In order to minimize difficulties for merchants, Mastercard often follows Visa's lead when it comes to the rules for chargebacks. Mastercard is second only to Visa among card networks in the United States, which means many merchants will be dealing with Mastercard chargebacks regularly. While there are broad similarities between the different networks, merchants can often run into trouble when they assume that what they know about dealing with chargebacks from one network will hold true for another. One of the things that makes effective chargeback management frustratingly complicated is the fact that each individual card network has its own process, its own rules, and its own terminology. What Qualifies for a Mastercard Chargeback?.How Do I Claim a Mastercard Chargeback?.What Are the Newest Rules for Mastercard Chargebacks?.Does Mastercard Have an Excessive Chargeback Program?.What Are Mastercard’s Chargeback Time Limits?.How Does Mastercard's Chargeback Process Work?.
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